LN
Lungie N
1 reviews | Active since Jan 2010
13 May 2015, 14:45
NO RESPONSE
Last week i sent the repurchase form to withdraw from my unit trust. I am vey disappointed the way the handle my form. I was not updated why the form was not processed.
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STANLIB's replyOfficial
14 May 2015, 13:01Hello manxumalo,
Thank you for bringing this issue to our immediate attention. As expressed by Asif in his phone call to you yesterday, we do owe you an apology for not informing you telephonically that we encountered a discrepancy issue.
Your funds were processed yesterday and will reflect in your bank account within 48 hours (interbank transfer).
We have taken note of your concerns regarding our service. We will be addressing our processing teams to ensure that telephonic contact with our customers remains our primary option.
Warm regards
Barbara Egan
on behalf of the STANLIB team
Thank you for bringing this issue to our immediate attention. As expressed by Asif in his phone call to you yesterday, we do owe you an apology for not informing you telephonically that we encountered a discrepancy issue.
Your funds were processed yesterday and will reflect in your bank account within 48 hours (interbank transfer).
We have taken note of your concerns regarding our service. We will be addressing our processing teams to ensure that telephonic contact with our customers remains our primary option.
Warm regards
Barbara Egan
on behalf of the STANLIB team
Best regards,
STANLIB's reply14 May 2015, 13:01
Official
Hello manxumalo,
Thank you for bringing this issue to our immediate attention. As expressed by Asif in his phone call to you yesterday, we do owe you an apology for not informing you telephonically that we encountered a discrepancy issue.
Your funds were processed yesterday and will reflect in your bank account within 48 hours (interbank transfer).
We have taken note of your concerns regarding our service. We will be addressing our processing teams to ensure that telephonic contact with our customers remains our primary option.
Warm regards
Barbara Egan
on behalf of the STANLIB team
Thank you for bringing this issue to our immediate attention. As expressed by Asif in his phone call to you yesterday, we do owe you an apology for not informing you telephonically that we encountered a discrepancy issue.
Your funds were processed yesterday and will reflect in your bank account within 48 hours (interbank transfer).
We have taken note of your concerns regarding our service. We will be addressing our processing teams to ensure that telephonic contact with our customers remains our primary option.
Warm regards
Barbara Egan
on behalf of the STANLIB team
Best regards,