No Replies to Emails

Service appears to be non existant at a number of companies. I have now written no less than 4 emails trying to get Stanlib to sort out an error that they have made when transfering an investment of mine into my Wife's name. I get an acknowledgement, case number and yet nothing happens. No phone calls, no answering emails - nothing. My last problem was also with a Unit Trust Company and after reporting the matter on this website it was eventually resloved with another 3 days. Let us hope that this will be sorted out urgently.