1 reviews | Active since May 2017
No money, no contact
<p>My father died in October last year leaving two policies with Stanlib that have still not paid out. We have spent hours trying to provide the required documents and we keep getting a form letter asking for the same documents that we have provided. The phone numbers on the email don't work so there is no way to talk to a human about this. I am tired of continually sending the same documents and getting the same form letter back in response. There seems to be no way to sort this out. </p>
Hello Judyback,
Thank you for bringing this matter to our attention and thank you for your patience in allowing us to resolve the issue properly. We have managed to complete the processing of one of the benefits and are waiting to complete the process on the other. Palesa has been keeping you updated and should be able to provide you with final input next Monday.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Hello Judyback,
Thank you for bringing this matter to our attention and thank you for your patience in allowing us to resolve the issue properly. We have managed to complete the processing of one of the benefits and are waiting to complete the process on the other. Palesa has been keeping you updated and should be able to provide you with final input next Monday.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
