1 reviews | Active since Feb 2013
No feedback or reply from [Email Removed]
As a new invester at stanlib am not happy with the level of service that I am getting from [Email Removed] I have sent numerous email regarding my online login details still no response ..see below the dates that the emails was sent ..I even called the call center agent and I was told on my online account will be sorted as as soon as the investment is up and running my policy number is <br> <br> 1) Good day, sent Fri 2015/02/20 03:54 PM<br> <br> I am still awaiting for been authenticatation I need to login<br> <br> Regards<br> Theo<br> <br> From: Stanlib [Email Removed] <br> Sent: 17 February 2015 01:19 PM<br> To: Lekaba, Theodorah<br> Subject: STANLIB Online Registration Confirmation<br> <br> <br> 2)Sat 2015/02/28 08:08 PM another email sent to stanlib to have my profile setup for online no reply<br> <br> <br>
Our sincere apologies for not sending you an sms to explain our delayed response. We are experiencing a high volume of requests for secure Online investment access. This is a very positive response from our customers but has led to us overrunning our 48-hour service mandate.
Additional consultants have now been assigned to the Registration process queues and we should be back to our 48 hour service deadline shortly.
Thank you for your patience - your complaint has prompted us to give closer focus to maintaining our service deadlines even in the situations of unexpectedly high volumes.
Warm regards
Barbara Egan
on behalf of the STANLIB team.
Best regards,
Our sincere apologies for not sending you an sms to explain our delayed response. We are experiencing a high volume of requests for secure Online investment access. This is a very positive response from our customers but has led to us overrunning our 48-hour service mandate.
Additional consultants have now been assigned to the Registration process queues and we should be back to our 48 hour service deadline shortly.
Thank you for your patience - your complaint has prompted us to give closer focus to maintaining our service deadlines even in the situations of unexpectedly high volumes.
Warm regards
Barbara Egan
on behalf of the STANLIB team.
Best regards,