AH
Ashraf H
1 reviews | Active since May 2016
20 Sept 2016, 10:45
No Feedback After 5 Days
<p>I sent a request from the Stanlib website for a request for information. This was done last week. I received an acknowledgement (reference number is ********** 4). I still have not received any feedback despite the auto response saying that I would be contacted in 24 hours. What a joke. The call centre number just rings unanswered as well.</p>
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STANLIB's replyOfficial
20 Sept 2016, 12:06Hello Ashrafhansia,
Thank you for bringing this matter to our immediate attention. Our Asief Sulemn has contacted you and explained that due to the major upgrade of our STANLIB Online service security and the renewal of the content of STANLIB Online to meet our investors’ requirements, we are experiencing high volumes of e-mail and Contact Centre enquiries. We are doing our best to get back to our investors before 72 hours.
We would advise any investors facing urgent or critical issues that require immediate intervention to resend their email with the first words in the SUBJECT line as: PRIORITY ATTENTION
We appreciate your patience and would like to assure you that we will get back to our 24hour SLA shortly.
Kind regards,
Barbara Egan, on behalf of the STANLIB team
Best regards,
STANLIB's reply20 Sept 2016, 12:06
Official
Hello Ashrafhansia,
Thank you for bringing this matter to our immediate attention. Our Asief Sulemn has contacted you and explained that due to the major upgrade of our STANLIB Online service security and the renewal of the content of STANLIB Online to meet our investors’ requirements, we are experiencing high volumes of e-mail and Contact Centre enquiries. We are doing our best to get back to our investors before 72 hours.
We would advise any investors facing urgent or critical issues that require immediate intervention to resend their email with the first words in the SUBJECT line as: PRIORITY ATTENTION
We appreciate your patience and would like to assure you that we will get back to our 24hour SLA shortly.
Kind regards,
Barbara Egan, on behalf of the STANLIB team
Best regards,