No customer support

Good morning. I have now send numerous email to your support line. But no answer. I have now contacted you on the 0860 number as well as the 011. No response. I have now also tried to register on the online function. I am still waiting for it to be activated. The SMS response do not make sense. How do I get in contact with you to get information or even information about the sms. What kind of service is this???