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OVDW
Okkie Van Der Westhuysen

1 reviews | Active since Apr 2026

13 Apr 2026, 12:06

No communication

After weeks of emails and phonecalls my issues are still unresolved, a non existing call centre where calls do not get answered and auto generated emails that does not provide any answers to querries.

Unacceptable from a major financial institution.

0
Replies (3)
STANLIB
STANLIB's reply14 Apr 2026, 11:58
Official
Dear Okkie, 

Thank you for bringing this matter to our attention. We are sorry to hear that your experience with your STANLIB investment has been frustrating.

Please note that our Complaints Resolution Team will investigate your complaint and provide you with feedback as soon as possible.
 
Kind regards, 
STANLIB Asset Management Resolutions
OVDW
Okkie Van Der Westhuysen's update09 Jun 2026, 10:31
Reviewer Update
Matter unresolved, awaiting another generic email response with no urgency to actually solving the problem.
OVDW
Okkie Van Der Westhuysen's update09 Jun 2026, 10:46
Reviewer Update
Im re-investing elsewhere.