No action on complaint

I submitted a repurchase request on the 1st of March and asked to cancel the debit order. My money was paid out in drips and drabs. Then I am not even talking about the money that is being retained due to their bad investments in African bank. They retained my March premium to see that I did not request the bank to return it. That was suppose to be paid out to me on 15 April. That did not happen. They then went and took another premium on the 1st of April after I requested to cancel the debit order a month earlier. I contact them again and was told the person who did the cancellation ticked the wrong checkbox. They escalated the query on the 6th of April. Today I followed up again and nothing has been done. Now the query has been escalated to the complex queries department. I am so disappointed with this service. I will never invest with STANLIB again. A month and a half later I still have to beg to get my money paid out to me.