Needs to learn communication s****s

<p>I submitted an investment for repurchase on Friday afternoon. I understand it has been submitted on Monday morning. After asking what is up with it today I was told they couldn't reach me for a security check. I had no calls from Stanlib whatsoever.</p> <p> </p> <p>I called in and finally got to talk to Lindiwe after about 13min of hanging on. She said they still had an old number although the forms submitted contained my new one. No wonder no one reached me. Nor did whoever tried even used initiative to check the form and retry. This is seriously poor service. They didn't even let the branch know so if I haven't questioned it no one would have known. </p> <p> </p> <p>Please learn your consultants some proper customer service? </p> <p> </p> <p>How do you now rush this payment as I have deadlines to reach?</p> <p> </p> <p>Thank you</p>