1 reviews | Active since Dec 2013
Mission just to change debit order details
<p>I want to change debit order details, i filled the form in but keep getting a reply that my request is illegable or unclear, when I try call the call centre im on hold for over 20min. Is changing debit order details such a mission?</p>
Hello Samuel 777,
Thank you for bringing this issue to our attention. We did contact you this morning and our Ingrid Naidoo has assisted you around the document rejections you were experiencing. I am sure that we will resolve the technical issue so that your next experience will definitely be customer-friendly.
Your patience in allowing us to sort out the problem is highly appreciated.
Kind regards,
Barbara Egan, on behalf of the STANLIB team
Hello Samuel 777,
Thank you for bringing this issue to our attention. We did contact you this morning and our Ingrid Naidoo has assisted you around the document rejections you were experiencing. I am sure that we will resolve the technical issue so that your next experience will definitely be customer-friendly.
Your patience in allowing us to sort out the problem is highly appreciated.
Kind regards,
Barbara Egan, on behalf of the STANLIB team
Been over a week and still getting rejection emails, why cant debit order details be changed over the phone like any other institutions? Am really fed up of the back and forth emails filling in numerous forms, and speaking to people who cant get the simple job of changing debit order details done.
Been over a week and still getting rejection emails, why cant debit order details be changed over the phone like any other institutions? Am really fed up of the back and forth emails filling in numerous forms, and speaking to people who cant get the simple job of changing debit order details done.