Long waiting times and unresponsiveness.

I have an enquiry regarding an RA that is currently with Stanlib. I called the contact centre twice. Painful, to say the least. Call 1, I held on for ages and couldnt continue holding, hence dropped the call. Call 2, after also holding for ages was eventually assisted by an agent. Whilst on the call, he sent me an email with regard to outstanding documentation. I also asked him what documentation is required from Stanlib that I need to complete. Still waiting for that email...he didnt send.

Last month, I reduced my Stanlib Tax Free Saving contribution. First debit order correct. This month the incorrect amount went off - again. I emailed the Lisp Instruction address with details, and got a response from a lady saying that the outstanding documentation hasnt been 'wet signed'. I responded asking what that meant, and received no response. Next day, I get an email saying that my call has been closed due to my 'non response'.

I am totally unimpressed with the service I have been receiving. You guys need to work on your responsiveness and quality of service.