LIBERTY - BAD SERVICE

Worst service ever!!! My Investment is with them and my monthly payment was always in my account on the 21nd of every month. Phoned them on Friday and they informed me the funds will be in my account on the 24th of January 2022. No funds received this morning and I phoned them again. Was cut off 5 time and nobody bothered to get back to me - they do have all my details. One of the ladies informed me that the funds was released tis morning. When I informed her that it is not in my account as yet, she informed me to hold on as she would like to check what the problem is - hold n for log and then was cur off again. Phone in again. Had to hold on again!!!! I was then informed that the money will be in my account tomorrow. Would like somebody to explain to me why the date is later and later every month.