LACK OF INTEREST IN TERMS OF THEIR CLEINTS

Dear STANLIB LISP,

I submitted a Section 37 transfer for a client on 16/03/2018. The transfer has still not been finalized and I have sent numerous emails and made numerous telephonic calls but with no results. I have even submitted a complaint on your website and still no contact has been made to your acclaimed value client.

I have even sent an email to a Mr. Lewis Sandhum on 16/05/2018 whom I was told is the Head of the Lisp department--I have received no response to my email. This is very disappointing.

I find it very frustrating and disappointing that one cannot complain to a proper person that will resolve the matter timeously. I received an email on 07/05/2018 indicating that the transfer would take another 3 - 5 business days and today, 24/05/2018 the transfer has still not been completed.

The client makes regular contact with me, the financial advisor to establish what is going on as he is also frustrated with the lack of service from STANLIB.

The above is the reason why I would rather do business with a company such as Allan Gray or Investec where I do not experience this type of service or lack thereof.

I am hoping that I will receive a response to this complaint form STANLIB urgently and have a dedicated contact person that actually has the client's best interest at heart.

Regards Erika Smit