Lack of communication, Poor Service & Little Product Knowledge

Terrible experience from day 1. Followed up on an investment, all well & confirmed. Withdrawal available- yes. Consultant does not walk through process, I must do own homework two days later call in cannot get through. Finally get assisted - I do not have access to app web department still no return in call. Now I am depending on Facebook & LinkedIn for some attention & assistance. Saddest part I had a death within family & it was my duty to do Stanlib Consultant’s work in between preparing for a burial.

Issue queried on 15 May23, Calls & Email back & forth - 23rd May Documentation completed & submitted : 29th May 23 - No log-ins, No update, No Email, No call - Withdrawing my funds & heading elsewhere. Lack of communication, poor service & extremely slow.

This will not be left here I shall proceed to higher powers & do not send me apology and investigation process blah blah - save it for your next client.