Lack of action for two weeks

My daughter and I had the misfortune of applying to Stanlib have her unit trusts repurchased. Money was urgently needed. We waited nearly 4 days after the initial request was emailed to Instructions on 30th September. Close to 7 days later upon hearing nothing, except getting a completely disingenuous reply that you could not find the account, after an email follow up, I also spoke to a call centre agent.<br> <br> It turns out that they had not even read the initial email properly and were trying to contact us using the wrong records. The records were changed early in 2014, when I successfully did a repurchase of my other daughters unit trusts. <br> <br> I was then asked for further specimen signatures and proof of bank accounts details. I faxed these though in under 24 hours on 8th October. Although i asked for confirmation that all was in order we are still waiting.<br> <br> What is it that is so difficult about doing business properly, Stanlib? I think you are a den of incompetence and low productivity. Next time we invest will be offs**** directly. My daughter has a good mind to close her account with you. Reference number has been supp****.