1 reviews | Active since Jul 2014
"Kindly advise that we are unable to trace ay policy information with the identity number provided"
My dear grandmother decided that it would be a good idea to gift me with an investment for my 21st birthday, instead of money wasted on a party.
For a while, my parents received my documents in the post while I was at university and moved around a lot. Now that I have settled, I have requested a change in address so I have faster access to my documents for TAX purposes, as I was told that I cannot access online service.
So I start the obstacle course race of finding someone to assist me. I provide my ID number, my policy and investment numbers and requested FICA documents. I have been told on numerous occasions that no policy or account or investment is linked to my ID number.
Who is generating my statements? Who is responsible for your data base and IT system?
I simply don't understand and not a single person has been helpful.
I have been forwarding documents and numbers and information and forms for months and the problem has not yet been resolved.
I am just dismissed with the one ****ty e-mail after the other.
Unacceptable.
Hello Cindypharmacist,
We did take note of your complaint and I am sure that all will be in line when you submit your final document. We have to agree with you that we could have provided much better service - and this is what you will enjoy going forwards.
It may be of interest to mention that once we have settled all the background documentation requirements, we would like to suggest that you register for our secure Online service available on our website, www.stanlib.com. This will allow you to add to your investment, repurchase and switch to different unit trust portfolios - and to monitor the very quick processing app**** to instructions sourced through the Online system. It is our aim to make our investors enjoy their interactions with STANLIB, and in line with this, we have also made a lot of useful investment information available on our website. This includes the daily fund pricing, the weekly unit trust industry performance report and of course detailed information on all our unit trust funds.
We look forward to you placing further investments with us in the near future.
Warm regards,
Barbara Egan, on behalf of the STANLIB team.
Hello Cindypharmacist,
We did take note of your complaint and I am sure that all will be in line when you submit your final document. We have to agree with you that we could have provided much better service - and this is what you will enjoy going forwards.
It may be of interest to mention that once we have settled all the background documentation requirements, we would like to suggest that you register for our secure Online service available on our website, www.stanlib.com. This will allow you to add to your investment, repurchase and switch to different unit trust portfolios - and to monitor the very quick processing app**** to instructions sourced through the Online system. It is our aim to make our investors enjoy their interactions with STANLIB, and in line with this, we have also made a lot of useful investment information available on our website. This includes the daily fund pricing, the weekly unit trust industry performance report and of course detailed information on all our unit trust funds.
We look forward to you placing further investments with us in the near future.
Warm regards,
Barbara Egan, on behalf of the STANLIB team.