just shocking and disappointing

it is a pity that I have no option to give minus stars. I have my money with them on a simple money market account since over 10 years, I am trying now since 7 weeks to transfer the money ( my money ) to my own account. If you write them an automatic email comes back and nothing else, after writing this email 5 times again someone answers and requesting , in my case updated passport wich I sent them immediately, but no response except an automatic email, trying this now few times again, someone is answering and requesting a bank account proof, wich I sent immediately as well and guess what? no reaction. I this a professional bank? it can’t be, I am afraid that I lost my money and will never get it back, so please be aware of Stanlib , it’s not worth to invest your money except you want to talk to automatic emails for month