Issue RESOLVED! - Some advice

I have lodged my complaint against Stanlib a few weeks ago, and this is to say my complaint was resolved, and I am relieved to say everything settled.

A great thank you to Ingrid Naidoo of Stanlib for the special effort she put into helping us settle this. I really wish we could deal with you from the start, as the previous 'gentleman' was useless to say the least.

Here is some advice to all of you in the same boat. COMPLAIN! Go onto every social media platform and demand assistance. I found the Stanlib facebook page very helpful, and they responded within an hour or two. Have your relevant documentation available at all times, and keep a diary of communication between you and the institution. Follow up constantly and complain again if nothing is happening. Always remember, it is your right to get good service! Good luck