1 reviews | Active since Jan 2018
Investment
Stanlib customer service it's very bad, those people do not care. You cannot speak to a Manager if you have a complain. You will be told that they have valued your complain and it's not valid enough for you to speak to a Manager, yet the same people who doesn't want to transfer you to a Manager won't assist you. I have been waiting for a repurchase/Withdrawal to be paid to my account for 7 working days, but they say the money will be paid within 3 working days if you don't use Standard bank account. All my details are captured wrong on the system, i will complete forms for changing of details but they don't get updated on the system. after 3 forms that i have completed they are still requesting me to fill in the same forms again and my requested hasn't been loaded for payment. My advice to those who were thinking of investing their money to Stanlib please do not.
Hello 830723,
Thank you for bringing your service experience to our immediate attention. Not what we like to hear but most certainly what we encourage and need to hear. You have allowed us the opportunity to go through all the conversations you have had with our Call Centre and to address the areas where better understanding and genuine customer empathy will help us deliver the consistent quality experience you have always expected from STANLIB.
On the updating and processing side, we have sorted out all the issues and have noted where we will be consolidating details to ensure there are no information misunderstandings going forward.
We appreciate the time you have taken to help us understand what can cause service frustration and disappointment. We are looking forward to continuing our partnership with you, assisting you to build your investment wealth.
Warm regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello 830723,
Thank you for bringing your service experience to our immediate attention. Not what we like to hear but most certainly what we encourage and need to hear. You have allowed us the opportunity to go through all the conversations you have had with our Call Centre and to address the areas where better understanding and genuine customer empathy will help us deliver the consistent quality experience you have always expected from STANLIB.
On the updating and processing side, we have sorted out all the issues and have noted where we will be consolidating details to ensure there are no information misunderstandings going forward.
We appreciate the time you have taken to help us understand what can cause service frustration and disappointment. We are looking forward to continuing our partnership with you, assisting you to build your investment wealth.
Warm regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,