internal error which i now i have to pay for

i have had a unit trust with stanlib for over 2 years and must say its one of their best instruments, however last year October i put through a request to do a withdrawal on my unit trust and in that instruction told them to keep my debit order in place but one of their consultants decided to remove my debit order instruction without my consent, unknowingly in my mind i have X amount with Stanlib, but a week ago i received a statement from Stanlib which reflected that i have not been debited for over 5 months i called them and they said they are sorry its their fault and i asked them for a resolution and they told me i needed to deposit the amount they had not debited, those are my savings i cannot afford to put in that amount at one go hence i have that instrument, and they want me to pay for an error i didnt cause how fair is that though? i have lost out on 5 months worth of an investment and interest all because one of their employees made an error and the best response they gave me was \Sorry"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841746;881939;16;2;0;0;0;0;2;NULL;NULL;NULL;15/04/16 8:21;15/04/21 6:37;Vodacom will not process my Insurance claim ;7,41E+12;Tuesday Molaudzi;***;My Cellphone fell and broke, I took my phone to Vodcom to fix my phone as Vodacom sold me Insurance on my cellphone with Cellsure. On my account as the account and insurance is paid by me Helena Prinsloo Eikelaan P O Box 17847 Bainsvlei account number *** Standard Bank.<br> <br> Not sure what the issue is as the insurance has been paid for the last year (Since November 2013) monthly by me Helena Prinsloo, I gave you the account and the address of the account from where Cellsure have been paid but the minute I need to claim there is issues although you get your money monthly without any questions from me?<br> <br> Hope we can finalize this, this morning as it's a week now and I need to get my cell phone back urgently for work purpose.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;563741;818298;18;2;0;0;0;0;2;NULL;NULL;NULL;15/04/21 8:34;15/04/21 6:39;Unauthorised billing;8,31E+12;L Chetty;***;Im still waiting for a refund from these people who had unauthorised permission to deduct money from my account. A discount service that Ive never even heard of until the time they ********ly deducted the money and never bothered to refund me.<br> I want my money back.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;556553;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/04/21 8:35;15/04/21 6:43;2 weeks gone by no feedback on upgrade;***;;***;I am fed up whit company s like telkom that dos not care about the consumer and will just walk all over us<br> <br> already complained here: http://hellopeter.com/telkom/complaints/cant-upgrade-after-21-months-***<br> <br> As you can see they have responded but just to keep there image as the have not contacted me, my issue is still the same as the previous complaint<br> <br> Telkom do not reply to this post unless you are going to phone me and resolve this !, if you do reply and do not phone me i will post every 5 days till the block me and i will just open a new account and complain again and again <br> <br> I will do everything i possibly can to make it as difficult as possible for you<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;841746;689264;16;2;0;0;0;0;2;NULL;NULL;NULL;15/04/16 8:38;15/04/21 6:46;Cellsure Insurance will not process claim to fix ;7,41E+12;Tuesday Molaudzi;***;My Cellphone fell and broke, I took my phone to Vodacom as i have a cellphone contract with Vodacom. When i upgraded to my current cellphone account Vodacom sold me Cellsure Insurance for my cellphone. On my account as the account and insurance is paid by me Helena Prinsloo Eikelaan P O Box 17847 Bainsvlei account number *** Standard Bank.<br> <br> Not sure what the issue is as the insurance has been paid for the last year (Since November 2013) monthly by me Helena Prinsloo, I gave you the account and the address of the account from where Cellsure have been paid but the minute I need to claim there is issues although you get your money monthly without any questions from me?<br> <br> Hope we can finalize this, this morning as it's a week now and I need to get my cell phone back urgently for work purpose.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;839148;871812;7;2;0;0;0;0;2;NULL;NULL;NULL;15/04/13 8:43;15/04/21 6:50;Bad service at spa with the planning system;;;;My parents booked me an appointment at the Lanzerac spa for 1PM on the 13th. So I Called at 1215 and they confirmed it would be at 13.00. I arrived there at 12.55 and waited for my turn after checking in with the receptionist. 20 minutes later I am approached that there was a mistake made and my appointment is at 2PM. So I go home as I did not get any other things offered such as a refreshment or so and came back at 2PM. <br> <br> So the lady of the first massage was ready at 2PM. Now she apparently went over time and the Spa never came to tell her so. Thus, I could not attend my second massage that was planned in. Going to the receptionist she puts the blame on me for staying there so long and says too bad maybe come by tomorrow. Is that the way it goes? First, you make an error with the first booking. Secondly, want to postpone my other massage for an error of yourself. And on top of all of this no true sorry or reimbur*****t whatsoever! I would not recommend this spa again. <br> <br> Instead of releasing stress, one gains even more.<br> <br> Regards,<br> <br> One unsatisfied customer ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;789896;765374;14;2;0;1;0;0;2;NULL;NULL;NULL;15/04/21 8:51;15/04/21 6:57;Misleading!;;;;So I hear that takealot has merged with Kalahari, uhm, why is the COD option not available anymore? This really ****es me off!!!! And by the way, you might wanna take that big COD OPTION AVAILABLE away! Because you clearly don't have that option and I have to go to the checkout to see whether you have it or not as someone from takealot has told me that \they are not sure when it will be back\"". Very vauge"