Incorrect banking details
<p>In January and February Stanlib stopped debiting my account, i called in only to find out they had someone else's banking details. I asked them how and who changed it, i waited for an apology phone call till today. I then told them to revert the money back to the owner but instead stanlib took money out of my banking account. HOW ON EARTH CAN YOU DO THAT??!! I want my money back as you caused an overdraft on my account. </p> <p> </p> <p>Stanlib had to minus from my stanlib account cause the money was there</p>
Hello Boitumelo Mafura Motaung ,
We would just like to express our appreciation of your patience in allowing us to sort out the issue. Thank you for confirming the continuation of your investment with us.
We have examined the details of what happened and have addressed all points to prevent recurrence. We realise that we should have contacted you to affirm whether you would be satisfied to allow us take the full amount to bringing your investment back to the position it should have been had the debits been taken from your account for the two missing months. Going forwards we have put a step in place to confirm our investor's intent before processing such instructions.
We would like to encourage all our investors to make use of our STANLIB Online application to monitor and transact on their investments 24/7. Just follow the steps detailed on our website, www.stanlib,com to register for this secure service.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello Boitumelo Mafura Motaung ,
We would just like to express our appreciation of your patience in allowing us to sort out the issue. Thank you for confirming the continuation of your investment with us.
We have examined the details of what happened and have addressed all points to prevent recurrence. We realise that we should have contacted you to affirm whether you would be satisfied to allow us take the full amount to bringing your investment back to the position it should have been had the debits been taken from your account for the two missing months. Going forwards we have put a step in place to confirm our investor's intent before processing such instructions.
We would like to encourage all our investors to make use of our STANLIB Online application to monitor and transact on their investments 24/7. Just follow the steps detailed on our website, www.stanlib,com to register for this secure service.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello Boitumelo Mafura Motaung ,
We would just like to express our appreciation of your patience in allowing us to sort out the issue. Thank you for confirming the continuation of your investment with us.
We have examined the details of what happened and have addressed all points to prevent recurrence. We realise that we should have contacted you to affirm whether you would be satisfied to allow us take the full amount to bringing your investment back to the position it should have been had the debits been taken from your account for the two missing months. Going forwards we have put a step in place to confirm our investor's intent before processing such instructions.
We would like to encourage all our investors to make use of our STANLIB Online application to monitor and transact on their investments 24/7. Just follow the steps detailed on our website, www.stanlib,com to register for this secure service.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,
Hello Boitumelo Mafura Motaung ,
We would just like to express our appreciation of your patience in allowing us to sort out the issue. Thank you for confirming the continuation of your investment with us.
We have examined the details of what happened and have addressed all points to prevent recurrence. We realise that we should have contacted you to affirm whether you would be satisfied to allow us take the full amount to bringing your investment back to the position it should have been had the debits been taken from your account for the two missing months. Going forwards we have put a step in place to confirm our investor's intent before processing such instructions.
We would like to encourage all our investors to make use of our STANLIB Online application to monitor and transact on their investments 24/7. Just follow the steps detailed on our website, www.stanlib,com to register for this secure service.
Kind regards
Barbara Egan, on behalf of the STANLIB team.
Best regards,