*********** to deal with Transferring funds

Totally *********** in dealing with the death of policy holder and payments to beneficiary. My Father passed away in May and Stanlib were informed of the death. Stanlib had to apply to SARS for a tax directive to pay out the proceeds to my Mother so that the funds could be transferred to her name so that she could continue to receive a pension. The *********** staff app**** for a tax directive using my Fathers tax number, so of course SARS declined to provide a tax directive. Instead of trying to rectify the situation, Stanlib decided to leave the whole process until my Mother called to find out when she could expect to receive some form of income. They then informed my Mother that SARS had declined to provide a tax directive and so could not transfer the funds to my Mother. The cheek of the person at Stanlib went further to say that there was nothing they can do. It was only on our investigation to SARS that we found out that Stanlib had used the wrong tax number. It is now 5 months and my Mother now has to rely on family support because of Stanlib incompetence which is totally unacceptable. This should have been sorted within a 4 - 6 week period.