Incompetence, at my expense!!!

<p>On 12 January I sent an instruction to Stanlib that I no longer need a financial advisor. I also sent an email to my financial advisor telling him that I no longer required his services. On 23 March I emailed Stanlib as financial advisor fees were still being deducted from my portfolio, and demanded a full refund from 1 February to the present (23 March). On 24 March I received an email from Stanlib saying that they had cancelled my financial advisor but there was nothing said about a refund and further emails from myself to Stanlib regarding a refund have just been ignored.</p>