If you expect any level of customer service, stay away from horrible STANLIB

I have lost the password to my online profile. I also have a new cellphone number. Forgotten Password functionality will send a link to your email address and a code to your phone. I can't recover my password. Both myself and my financial advisor have attempted to update my cellphone number numerous times over three years, with an acknowledgement that the contact number was changed over the phone (when my financial advisor tried to do this) but the number never updates.

When I call their infernal contact number, I have to sit through a 2 minute chat before I can make my first menu selection. Then after 15 minutes waiting, because they are ALWAYS experiencing high call volumes, I get disconnected. Every time.

I've wasted hours and hours on this company that refuse to take their customers seriously. Once they've got your money, they'll let you hang and dry.