I HAVE NEVER HAD SUCH POOR SERVICE IN MY LIFE

If I could give zero stars I would. I filled out a new investment application form 2 weeks ago. With absolutely no feedback. I had to waste money and precious time calling every day to find out what the progress is, but each time I was dealing with client service consultants who do not know what is going on and cannot provide a resolution to your query. Each time I had to re-explain myself over and over to different people, still with zero resolve (appears there is not a system in place to capture comments from engagements with clients, which is such a basic. What a wonder STANLIB cannot get the seemingly more “difficult” tasks for their clients resolved). I was told to foolishly resend my forms and supporting documents every day. And even despite that still no movement. I have since been advised to transfer the money into the STANLIB account which I have done but still no allocation of funds. No investment number. No online profile activated. No reference numbers given. Nothing. STANLIB, please get your act together and contact me urgently as I would like my funds to be refunded to take my business to a more reliable organisation.