1 reviews | Active since May 2009
How pathetic is your ADMIN department
<p>Dear stanlib, I have now emailed my personal details 5 times through in the last week with my updated personal information.</p> <p> </p> <p>I am getting calls to verify who I am (but you dont have my correct information).</p> <p>Secondly, the lady who phoned me says her PDF version is old and she cant read my water and lights (Nqoile Ngwne).</p> <p> </p> <p>NOW, you are making that my problem ! She asked me to go to standard bank and to scan and email it via the BANK (REALLY)</p> <p> </p> <p>How pathetic are you as I am investing every month !!! </p> <p> </p> <p>Very poor service ! AFTER 5 EMAILS you still cant update my details ?????</p> <p> </p> <p>WHAT A SHOCK !!!</p>
Hello 083j
Thank you for bringing this issue to our immediate attention. We will be communicating directly with you but to give you the heads up, we will ensure that the PDF you forwarded to me is attached to the change of details case. There would seem to be a technical problem with our system e-mail interface which did not allow us to open the original PDF document.
On the e-mail issue, you have used two different e-mail addresses in corresponding with us. The e-mail address you have indicated on HelloPeter is not the e-mail address on our unit trust administration system. This would have caused some confusion.
We will confirm our progress in resolving the issue directly with you tomorrow.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Hello 083j
Thank you for bringing this issue to our immediate attention. We will be communicating directly with you but to give you the heads up, we will ensure that the PDF you forwarded to me is attached to the change of details case. There would seem to be a technical problem with our system e-mail interface which did not allow us to open the original PDF document.
On the e-mail issue, you have used two different e-mail addresses in corresponding with us. The e-mail address you have indicated on HelloPeter is not the e-mail address on our unit trust administration system. This would have caused some confusion.
We will confirm our progress in resolving the issue directly with you tomorrow.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.