1 reviews | Active since Aug 2012
Horrid customer service in terms of no feedback
We have an investment account we had tried to open in January 2015. Needless to say this request/application was finally only activated/sorted as of 01 September 2015!! And now trying to get the status and/or statement for the account has just been as much of a battle. In Jan 2015 we were told we could view this online but no further info has ever been provided on going about that. When I called Tshepo in early November 2015 to follow up, he conveniently told me he will get back to me by close of business that day. Well that never happened. On Monday 15/02/2016 I had sent an email to both Tshepo and Ingrid. Tshepo promptly responded, indicating he was in training for the week and he would be back in the office on Friday 19/02/2016 and he will give feedback requested. Again, Friday has come and gone he didn't bother to inform if he had any challenges. At 09h00 when he was called this morning, he said he will get the info only on Monday! I mean really now? Ingrid never bothered to respond to the last Monday's email. To date we still have NOT received any paperwork we were promised FYI revive in Oct 2015, pertaining to the account. One can tolerate only up to this much of this ****
This is a little misleading. Tshepo is your Standard Bank Financial Services (SBFC) Consultant and should be contacted at Standard Bank to assist you with advice and statement issues. Tshepo can download a statement for you should you need one urgently.
I know that you complained in August last year, again about the service of your financial advisor, but naming STANLIB and we assisted on that occasion. You have opened a social club account at STANLIB. We received your first documents in July 2015 and after some communication, we did eventually get the identities and signatures of those responsible for the investment and the investment was opened in August 2015. We have a physical address in Sandton but no postal address. Statements would be posted quarterly.
STANLIB will assist you should there be any administrative or investment management issues.
Warm regards
Barbara Egan
On behalf of the STANLIB team
This is a little misleading. Tshepo is your Standard Bank Financial Services (SBFC) Consultant and should be contacted at Standard Bank to assist you with advice and statement issues. Tshepo can download a statement for you should you need one urgently.
I know that you complained in August last year, again about the service of your financial advisor, but naming STANLIB and we assisted on that occasion. You have opened a social club account at STANLIB. We received your first documents in July 2015 and after some communication, we did eventually get the identities and signatures of those responsible for the investment and the investment was opened in August 2015. We have a physical address in Sandton but no postal address. Statements would be posted quarterly.
STANLIB will assist you should there be any administrative or investment management issues.
Warm regards
Barbara Egan
On behalf of the STANLIB team