Horrible Service

I wanted to register online to manage my investment better and easier without printing forms every time, I registered yesterday and they said that my log in details are going to be sent to me. I did not receive any email so I decided to phone and hear what is going on. The lady gave me my user id and said I should go to forget password then create a new password. I exactly that but the OTP did not come through after requesting it several times, I phoned back to hear if there is a problem, this time I spoke Marry she advised that the OTP takes 15 minutes to 30 minutes before you receive it, which by the way makes no sense, so I waited a half an hour and yet no OTP, I phoned again and spoke to Marry again and she said that they to manually reset the password an they will send it to me in an hours time. It is two and a half hours later and nothing. Absolutely terrible service, thinking of moving to Allan Gray rather.