1 reviews | Active since Feb 2013
Gat vol with stanlib >> How do I cancel this
My realible Hello Peter please assist me with Stanlib one again in less than two weeks : -(<br> <br> <br> <br> My policy number IP***.I have deposited 10 K and the referenceIP*** was into my stanlib account on 25 March 2015 and send a proof of that deposite to both instructions and [Email Removed] and [Email Removed]<br> <br> To date the 10 k is not reflecting on the account <br> <br> I got a replay on 30 March that I need to fax the instructions which I rep**** the same day asking Y should I fax if the reference number was clear <br> <br> If everytime I deposite the time I have to run around and look for a fax let me know as I feel this is so outdated and If this is the only way let me know so that I can arrange to cancel this investment and move somewhere else where they will value my money and maself as a customer<br> <br> And one gain do I realy have to go through hello Peter to get the answers ???I cant be going through this every month<br> <br> <br> ===<br> <br> Please refer to my last complain to hello peter and check our response
Thank you for bringing your concerns to our attention.
As has now been confirmed to you telephonically, we cannot place an additional investment on the linked investment (LISP) platform unless we have an instruction on how you would like to split your deposit value across your choice of underlying portfolios available on the platform.
We did send a message to the office of your financial advisor notifying him of the outstanding document on the date of receiving your deposit. In future we will also follow up directly with you if we do not receive a response within 48 hours.
As soon as we receive the signed document that was forwarded to you, we will allocate the funds. The deposit has earned interest which will also be allocated to your investment.
Do feel free to contact us if you would like any other information to assist you. Our website has a wealth of interesting investment facts and the latest in financial trends and market prices.
Warm regards
Barbara Egan
on behalf of the STANLIB team
Thank you for bringing your concerns to our attention.
As has now been confirmed to you telephonically, we cannot place an additional investment on the linked investment (LISP) platform unless we have an instruction on how you would like to split your deposit value across your choice of underlying portfolios available on the platform.
We did send a message to the office of your financial advisor notifying him of the outstanding document on the date of receiving your deposit. In future we will also follow up directly with you if we do not receive a response within 48 hours.
As soon as we receive the signed document that was forwarded to you, we will allocate the funds. The deposit has earned interest which will also be allocated to your investment.
Do feel free to contact us if you would like any other information to assist you. Our website has a wealth of interesting investment facts and the latest in financial trends and market prices.
Warm regards
Barbara Egan
on behalf of the STANLIB team