FW: STANLIB Response [***9] DEATH CLAIM LB***

My mother passed away, 15th July, everything was going well with the documentation being submitted and then the nightmare started when nobody is willing to respond to emails or take accountability for anything i will be emailing the ombudsman today if i don't get a response and answers. How do you close a call centre knowing that your staff is lazy and that clients would only be frustrated ill never take out investments in this company. Something is seriously wrong with your operation. I'm still not paid but interest is paid to the same account you said is not Fica compliant I'm extremely worried about this company. You made this process so terrible, if loosing a loved one wasn't bad enough i rate dealing with this company worse.