SM
Serialong M

1 reviews | Active since May 2011

16 Nov 2016, 10:21

Fed up with Stanlib

<p>I app**** for a repurchase from my investment last month, was told on the day of the release that my Standard bank account is no longer active, I didnt have a problem with that and I went and opened a new account with Absa, got the sms that my new account was received, a week later I did not get anything and decided to go into the Standard bank branch, to my suprise the money was apparently released into the non active account, what ****es me is that I received an sms that the Std bank was no longer active yet the money is released on that account hiw is that possible, the worst part is that I did submit the new active. Absa account for the money to be released on, have been going to different branches and no one seems to help, this is super inconveniencing as I had plans, I wish someone in their right mind can tell me whats happening.</p>

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Replies (1)
STANLIB
STANLIB's reply16 Nov 2016, 20:22
Official

Hello Chocky,

We really do understand the anger and frustration you have experienced in finding that you do not have immediate access to the funds you have repurchased. We are pushing to sort out the matter as soon as possible. I will contact you again tomorrow morning to update you on the progress made to resolve the issues.

Kind regards

Barbara Egan, on behalf of the STANLIB team

Best regards,