JM
Jaco M
1 reviews | Active since Aug 2014
13 Nov 2015, 08:54
Failure to respond to communications
On 3 November instructions were given to withdraw the funds on entity numbers *** & ***. Stanlib confirmed via sms that they have indeed received the instructions and that it is in the process of being processed. On 11 November I sent e-mail correspondence to both a Christinah More and to [Email Removed] requesting status of the withdrawal instructions, however to date Stanlib has failed to respond. In addition, it appears that Stanlib has also revoked my online access and I am now unable to track the processing of the instructions online. Disappointed (to put it mildly)!
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STANLIB's replyOfficial
13 Nov 2015, 15:49Hello jmeyer7,
Thank you for bringing this issue to our immediate attention. As discussed with Lerato Tsunke, STANLIB provided you with Change of Detail forms which you did submit and which they did process, instead of what you actually required which was repurchase forms.
Our humble apologies for the misunderstanding. Thank you for allowing Lerato to resolve the problem and facilitate the immediate repurchase of your funds.
We will examine ways to prevent such an incident from recurring going forwards.
Warm Regards
Barbara Egan (on behalf of the STANLIB Team.
Thank you for bringing this issue to our immediate attention. As discussed with Lerato Tsunke, STANLIB provided you with Change of Detail forms which you did submit and which they did process, instead of what you actually required which was repurchase forms.
Our humble apologies for the misunderstanding. Thank you for allowing Lerato to resolve the problem and facilitate the immediate repurchase of your funds.
We will examine ways to prevent such an incident from recurring going forwards.
Warm Regards
Barbara Egan (on behalf of the STANLIB Team.
Best regards,
STANLIB's reply13 Nov 2015, 15:49
Official
Hello jmeyer7,
Thank you for bringing this issue to our immediate attention. As discussed with Lerato Tsunke, STANLIB provided you with Change of Detail forms which you did submit and which they did process, instead of what you actually required which was repurchase forms.
Our humble apologies for the misunderstanding. Thank you for allowing Lerato to resolve the problem and facilitate the immediate repurchase of your funds.
We will examine ways to prevent such an incident from recurring going forwards.
Warm Regards
Barbara Egan (on behalf of the STANLIB Team.
Thank you for bringing this issue to our immediate attention. As discussed with Lerato Tsunke, STANLIB provided you with Change of Detail forms which you did submit and which they did process, instead of what you actually required which was repurchase forms.
Our humble apologies for the misunderstanding. Thank you for allowing Lerato to resolve the problem and facilitate the immediate repurchase of your funds.
We will examine ways to prevent such an incident from recurring going forwards.
Warm Regards
Barbara Egan (on behalf of the STANLIB Team.
Best regards,