Exceptional service from Andy Kernell and Ryan Naidoo from Stanlib

There are so many complaints about financial institutions, it’s a pleasure to write about excellent and outstanding service especially when one has an older client, whose needs are different to the norm. My friend is 93 years old, has no access to the internet, in poor health and unable to travel. Not being mobile means that any responses required by a financial institution are impossible for her. My grateful thanks to the excellent Andy Kernell who listened and promised to do something and to Ryan Naidoo who went to see the client, assisted with providing information, put her mind at rest and made her happy after she had struggled for months. For financial institutions, elderly clients are sometimes difficult to deal with, but when you’ve managed their money for their lifetime, one has to see it out to the end. Thank you to these staff members at Stanlib who provided this excellent service.