DISSATISFIED WITH STANLIB

Good Day

I am totally disappointed and dissatisfied by the service at this organisation, we have been trying to get our late mothers investment without any luck in receiving the funds my mother passed away in 2018. We had made my brother the executor and his been in communication with Stanlib consultants back and forth calling every day and every two hours of each day. Each time he calls its a different story from the consultants as if they are professional trained *****, the process it's exhausting. To the point they said that the late estate account we opened is not active and the funds have been bouncing back, Standard bank confirmed twice with us and also with them that the account is very much active. To that knowledge on Monday they acknowledged that the account is active and they shall make a manual payment and not eft. When we called them again today 09/11/2021 it was again yet another different story that they are still waiting for bank verification and the account is not active HOW COME???? This is some bull**** !!!! We even have communicated with some of their consultants on their email addresses and they just ended up not responding to my brother's email. IF THE MONEY HAS BEEN BOUNCING BACK WHATS SO DIFFICULT NOW IN MAKING THE MANUAL PAYMENT THEY PROMISED TO MAKE. ITS BEEN WEEKS COMMUNICATING WITH THESE PEOPLE WITH NO RESULTS BUT EMPTY PROMISES,WHEN THE DAY COMES ITS ANOTHER DIFFERENT STORY.....NOW HOW DO WE GO ABOUT RESOLVING THIS ISSUE WITH STANLIB.