Dissatisfaction with lack of service and poor communication

<p style="color: #555555;">Experiencing a death in a family is always challenging and a very sad time for any family. </p> <p style="color: #555555;">You woukd think that a policy put in place woukd be comforting for a family, however, that is not the case with Stanlib.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">The frustration due to the unprofessionalism, lack of communication and feedback, as well as lengthly time it has taken for Stanlib to Process my late fathers policy.<br /> My father, late Manuel Araujo Da Silva passed away n the 26th of November 2015. 1 Year and 4 months ago.<br /><br />All the necessary documents have been submitted but Stanlib have failed to provide any feedback with regards to the status of the policy.</p> <p style="color: #555555;"><br /> I have called HUNDREDS of times, with no one able to communicate any feedback or help me further, and bluntly stating they are unaware of the status of the application.<br /> Other policies my father had have paid out almost immediately and I am certain that I will not be investing in Stanlib for my children, nor will any of my siblings as it is clear that our children will undergo the same frustrations and lack of communication.</p> <p style="color: #555555;">I have to date cancelled my Stanlib policies due to this.<br /><br />Should I nit receive feedback within 7 days I will then go to the necessary Ombudsman.</p> <p style="color: #555555;"> </p>