DISSATISFACTION OF STANLIB FINANCIAL SERVICES

I Mcebisi Ncalu have an investment with STANLIB in the form of a retirement annuity to manage my finances. However, instead of this company managing my finances I find myself having no access to my hard-earned money at all. I retired in 2021 and gave an instruction to receive my dividends annually(25 November). All was well for years 2022 and 2023 but in the latter part of this year, I considered after receiving my 2024 annual dividends that I would give an instruction to switch from annually to monthly for the year 2025.

I discussed the switching from annually to monthly for 2025 with a STANLIB consultant who then facilitated this process for me telephonically. Forms were emailed and completed on 11 November 2024 to be effective year 2025.

The annual dividends expected on 25 November 2024 were not received but instead, I received a monthly dividend payment which was set up for the year 2025.

This inconvenience has resulted in many financial setbacks and caused the dishonouring of multiple obligations. I am appalled by this level of service and wish for my instructions to be carried out accordingly.