Disgusting Service from Standard Bank

This is the email i sent to Standard Bank on the 5th September 2022: Please can someone at the top of Standard bank contact me as to the ATM in Wakkerstroon Mpumalanga. I tried to call today and was put on hold for 45minutes and then cut off, tried again and was once again cut off after 23 minutes.

The ATM at the Total garage in Wakkerstroom alarm went off at 19h00 – 20h30 last night, we own a Guest house and restaurant in Wakkerstroom and it is situated opposite the ATM in the main road. We had International Guests staying with us and had booked for 3 nights and they decided to leave this morning as they could not sleep with the noise of the alarm going off for 1.5 hours. A lose of R29500 rand thanks to standard Bank. We were informed that the ATM was going to be removed, why did this not happen we want answers, as you will see I have cc my legal team that is based in London UK in on the email, we will take legal action and go all out on social media that Standard Bank should not be in Wakkerstroom.

Yes R29500 is seen as small change to Standard Bank but I am sure all the social media and a law suit is not. This is the reply I received back from them on the 6th September 2022: Dear Mark We hope that you are doing well and keeping safe Please accept our sincere apologies for the breakdown in service experienced Thank you for reaching out to the Standard Bank complaints department. We can only imagine how stressful your experience must have been for you to be logging this complaint. As a next step, to resolve for your complaint kindly provide us with your Identification Details such as account number or ID number. Once received your complaint will be allocated to one of our complaint’s specialists, who will contact you within 24 hours (excluding weekends and public holidays) and provide you with a reference number. Please note: If you require assistance in the form of enquiries or seeking information please contact: • Prepaid service *** • Internet and mobile banking: ***(***) • Telephone banking *** • Card ***(***) • Prestige banking ***(***) • Transactional banking ***/***(international) • ***** ***/+***0 Standard Bank supports and subscribes to the office of the Ombudsman for Banking Services, should the bank’s decision be unacceptable you may contact the Ombudsman for Banking Services on share call number ***or by email on ***. Regards, Customer Resolution Centre| Complaints Management Consumer & High Net Worth SA Tel: ***Email: *** | Website: www.standardbank.co.za |

Standard Bank / South Africa / A member of Standard Bank Group

What a joke,