Disgusting Service

My husband passed away in 2017. On the 18th January this year I received a sms stating that my husbands account is R1141.14. You cannot get hold of a consultant. Its always high call volumes. I eventually got hold of someone and explained my predicament and was told to take a Death certificate, a completed Stanlib form and a letter stating I am the sole beneficiary. WHICH I DID. I went to my local standard bank as instructed with a death certificate and a letter from the executa of the Estate stating that I am the sole beneficiery. This estate was settled in Feb 2018. Now they are demanding another letter from the Executa requesting the account be closed. The more I explained to the lady in the bank the more she was adamant that there was nothing she could do. The service from Stanlib and Standard Bank is disgusting and I am so happy we moved our accounts many hears ago. Put compatant people in your banks and give service not un realistic demands so that you can keep the money for yourselves. Would never ever go back to standard bank or recommend anyone to to do so .Disgusted with your service.