Disgusting Service

I am totally disgusted in the service of Stanlib as well as the staff at Mossel Bay Standard Bank. They refuse to let you speak to the person dealing with Stanlib you have to have a 3 way conversation. My biggest complaint, I was promised a call from someone at Stanlib but all you get is an e mail. The call centre is a laugh. It is always having high call volumes. Stanlib sent me an e mail regarding my husbands money market. However as a widow and sole beneficiery mean less than nothing. This estate was settled 3 years ago and the trust account closed. However they demand a trust account to pay the money into just for them to re transfer to me. There is no personal contact, just e mails with demands. I do not suggest anyone deal with Stanlib and as for Standard Bank Langebaan Mall your service stinks.