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Nomhle N
1 reviews | Active since Sept 2012
19 Aug 2016, 03:50
Disguisting Service from the Devils
<p> <span style="color: #555555; background-color: #ffffff;">I am appalled, disguisted and beyond angry, your service has left me misrable, without any food to eat nor petrol money to get to work, I placed a request for release of funds in my tax free account exactly 10days ago, I call everyday to check up on the credit of my own money and till this day nothing has been deposited, I call everyday using my own airtime and evrryday the consultants put me on hold for lengthy times and tell me about processing, Can Stanlib really refuse to pay my money in my own account, I will never recommend your company to no one, Stop selling lies to the people.... it's Friday, from last week Tuesday I have been calling and pleading for my own money, I will ever in my life do business with such a messed up company who clearly don't have a process in place.... Disgusting Service and I will be passing in the message to all the people I recommended to pull every last cent out because you freaks are horrible in business, should I wait till next week again to get my money? </span></p>
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STANLIB's replyOfficial
19 Aug 2016, 18:12Hello Nomhle,
Our sincere apologies for the seemingly dysfunctional communications you may have received in yoursome of your contact with STANLIB on the issue. Your broker informed us on the 12th August that we should wait for the funds to clear and could then go ahead with the transaction on 15 August 2016.
As you are aware the first delay in processing your instruction was that funds had not yet been cleared, the second was a day lost on our side. Although we state that the withdrawal instruction on the linked platform will take 4 to 5 working days (to allow for us to instruct to sell the units and receive the cash in our bulk account which is then allocated to your investment), we were expecting to make payment to you yesterday, i.e. we expected to take 4 days and not 5.
Your funds were paid out this morning. It is regretful that we caused you such consternation as expressed in your complaint on HelloPeter. I do understand the uncomfortable predicament that you describe and I hope that we can assist in keeping all future transactions as smooth processes.
Kind regards,
Barbara Egan on behalf of the STANLIB Team
Best regards,
STANLIB's reply19 Aug 2016, 18:12
Official
Hello Nomhle,
Our sincere apologies for the seemingly dysfunctional communications you may have received in yoursome of your contact with STANLIB on the issue. Your broker informed us on the 12th August that we should wait for the funds to clear and could then go ahead with the transaction on 15 August 2016.
As you are aware the first delay in processing your instruction was that funds had not yet been cleared, the second was a day lost on our side. Although we state that the withdrawal instruction on the linked platform will take 4 to 5 working days (to allow for us to instruct to sell the units and receive the cash in our bulk account which is then allocated to your investment), we were expecting to make payment to you yesterday, i.e. we expected to take 4 days and not 5.
Your funds were paid out this morning. It is regretful that we caused you such consternation as expressed in your complaint on HelloPeter. I do understand the uncomfortable predicament that you describe and I hope that we can assist in keeping all future transactions as smooth processes.
Kind regards,
Barbara Egan on behalf of the STANLIB Team
Best regards,