Disappointment from Stanlib on a matter of my 2026 payments

I've got an investment with Stanlib, with my past and present experiences with them, they've shown me that they do not value my life over money. They are refusing to realese my 2026 payments as request to pay for my medication. I am very disappointed in them. I need this money urgently from my pension money that I worked for till retirement. This saddnes me despite having spelt out my predicament. I can never recommend them to anybody.