Disappointing Service from Stanlib

<p>i am disappointed with the service I have received from the company. i have authority over my moms investments therefore I sent in a request for a Redemption on the 9th May 2015 and it has still not been processed. i printed the forms then got my mom to sign. I did not receive any feedback until the 12th May, no phone call, no sms no email. when i called them I spent some time on the phone with one of the agents and he toldd me that the signatures were not the same. i then sent in another form, got my mom to sign and sent it in. i was told that the funds would be in her account today the 18th May yet nothing. Again I did not receive any feedbcak from the consultants from that day. i call in today and ask whats happening and they still have not touched my instruction.</p> <p> </p> <p>The signature on both instructions that were sent in are the same. the same signature was used to withdraw funds early on in the year. I called in twice twice today and I was advised that someone would call me yet I have still not received any feedback and they have not been able to provide me with a straight answer. my mom withdrew a larger sum of money using the same signature and there wasnt a problem but now it is a problem. the most irritating part is that there is no feedback nd the team leader of the withdrawals team refuses to talk on the phone (She said she will contact me) I am still waiting.</p> <p> </p> <p>this instruction was escalated last week Friday and they said the payment would be made today and nothing. it takes up my time and effort to call them. i always need to call. i dont get why my mom needs to struggle to get her money. She needs it urgently!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p> </p> <p>From: Mwelase Sharon <br /> Sent: Friday, May 13, 2016 3:04 PM<br /> To: '***' <***><br /> Cc: '***' <***><br /> Subject: Case Number 295523: ESCALATION Redemption G Mwelase</p> <p> </p> <p>Escalation</p> <p> </p> <p>I have still not received any feedback regarding the below. No phone call, no correspondence.</p> <p> </p> <p>I called in twice to ensure that everything was in order and it was confirmed yet the status still says Awaiting g Outstanding Requirements.</p> <p> </p> <p>I need a response</p> <p> </p> <p> </p> <p>From: Mwelase Sharon <br /> Sent: Thursday, May 12, 2016 12:24 PM<br /> To: '***' <***><br /> Cc: '***' <***><br /> Subject: Case Number 295523: ESCALATION Redemption G Mwelase</p> <p> </p> <p> </p> <p>Hi</p> <p> </p> <p>I sent this is on Monday. Checked Stanlib Online and it said Outstanding Requirements.</p> <p> </p> <p>NO PHONE CALL OR ANY FORM OF COMMUNICATION WAS SENT REGARDING THIS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>She had to complete a new form (Signed and attached) even though the first one was signed correctly.</p> <p> </p> <p>This is causing a delay and it is an inconvenience!</p> <p> </p> <p>Please process urgently and advise.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p>