Disappointed in poor level of customer service

Item: STANLIB
Rating: 1
Author: Daryl H

Been requesting a proof of funds letter for my son's college admission for the last 10 days. In spite of numerous emails and telephone calls, Stanlib either unable or unwilling to assist.

Helpful (0)

Replies (3)

STANLIB's replyOfficial

12 May 2021, 12:07

Good Day

Thank you for making us aware of your complaint.

We’re working on your request and one of our consultants will make contact with you to assist you.

Regards
STANLIB Resolutions Team

STANLIB's reply12 May 2021, 12:07

Official

Good Day

Thank you for making us aware of your complaint.

We’re working on your request and one of our consultants will make contact with you to assist you.

Regards
STANLIB Resolutions Team

STANLIB's replyOfficial

13 May 2021, 14:34

Good Afternoon Daryl

We have resolved your complaint, please confirm if all is in order now as per the email we sent to you with the confirmation letter.

Thank you
STANLIB RESOLUTIONS

STANLIB's reply13 May 2021, 14:34

Official

Good Afternoon Daryl

We have resolved your complaint, please confirm if all is in order now as per the email we sent to you with the confirmation letter.

Thank you
STANLIB RESOLUTIONS

Daryl H's updateReviewer Update

13 May 2021, 18:51

Thank you Stanlib Resolutions for your efforts in resolving the matter.

Appreciated.

Daryl H's update13 May 2021, 18:51

Reviewer Update

Thank you Stanlib Resolutions for your efforts in resolving the matter.

Appreciated.