DEMEANING choice of words. APPALLING - spit in the face customer service.

This was the communication I received on Mar 10, 2020, 3:40 PM "The value of your STANLIB investment account is currently below R2000. To ensure you have the best investment experience with us and to prevent your investment from being negatively affected by ongoing management fees,we are offering you two options :

(I choose option two) "2. If you choose not to top up your investment, your account will be closed automatically and your funds will be paid into your bank account by 31 March 2020. If you prefer this option, you don’t have to take any action. I even spoke to my Financial advisor. April 1st still no funds. Send an email; Only get a response 3 days later that says

"STANLIB previously communicated a deadline of 31 March 2020 to pay out all small balances. We have received numerous requests from our valued clients to extend this deadline in order to contribute into their individual investment accounts." So does this imply I'm not a valued customer anymore???

NO matter what the value of my money is, that is still money and in the current economic status can make some sort of difference. DEMEANING choice of words, APPALLING customer service. Total spit in the face.