LD
Louise D

1 reviews | Active since Jan 2014

03 Aug 2017, 08:08

Communication is non existing from them

<p>We made an electronic transfer on 8 July 17 into Stanlib Bank account which as we have done in the past. This is still not reflecting in our Account. Long lengthy telephone calls plus an email from the Manager of Standard Bank and 2 emails from us, resulted in no action or confirmation by their Team Leader, Siphamandla Sithole. How difficulty is it to look at a bank statement and confirm that the funds are there. They are extremely inefficient, unable to give to give positive feedback and portray lack of professionalism resulting in a poor image of Stanlib. Contact with senior staff or Management is blocked. The Ombudsman really needs to investigate this organization and experience their poor service. Would I recommend them? Most certainly not. </p>

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Replies (1)
STANLIB
STANLIB's reply31 Oct 2018, 14:45
Official

Dear Louise,

This compliant was marked as resolved.

Should you have any further queries kindly send an e-mail to ***

Kind Regards

The STANLIB Complaints Team

Best regards,