VB
Vivek B
1 reviews | Active since Jul 2011
10 Oct 2016, 13:50
Cannot contact call center
<p>I am unable to contact call center</p> <p> </p> <p>I have spent a total of 2 hours waiting</p> <p>I need to transfer money into my account</p> <p> </p> <p>How can stanlib operate with a call center which has a turn around +1 hour?</p> <p>I cannot work with this, so i will facilitate a transfer of my fund out of your company</p> <p> </p> <p> </p>
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STANLIB's replyOfficial
10 Oct 2016, 23:01Hello Vivekbhi,
Thank you for taking our call this afternoon. Please may we assure you that your experience today in trying to call our Contact Centre most certainly is not a reflection of STANLIB's normal standard of service to our investors. We are experiencing some challenges due to an unprecedented increase in volumes both with direct calls and with e-mails to our ***.
Nyree has committed to sending you the information you required and we do look forward to hosting more of your investments on our administration platform.
Please do contact us directly if you have any other queries.
Kind regards,
Barbara Egan, on behalf of the STANLIB team,
Best regards,
STANLIB's reply10 Oct 2016, 23:01
Official
Hello Vivekbhi,
Thank you for taking our call this afternoon. Please may we assure you that your experience today in trying to call our Contact Centre most certainly is not a reflection of STANLIB's normal standard of service to our investors. We are experiencing some challenges due to an unprecedented increase in volumes both with direct calls and with e-mails to our ***.
Nyree has committed to sending you the information you required and we do look forward to hosting more of your investments on our administration platform.
Please do contact us directly if you have any other queries.
Kind regards,
Barbara Egan, on behalf of the STANLIB team,
Best regards,