BAD SERVICE TO PENSIONERS

How do you treat pensioners, who cant call to hold for long, I am now calling for the 3RD time since yesterday, for my father account, I have asked for a manager, I am told I cant speak to the manager I must go to my father and call when I am with him, what is going on there, his insurances have bounced back due no payment to date which he says has never came after 25 of each month. I am told I am not the customer, but you gladly asked for his ID to me and I gave you. I am also told he must bring a bank statement to show he has not been paid, a pensioner? Really? I spoke to ZANE

I ASKED FOR A REFERENCE FOR MY CALL THIS MORNING, IM TOLD YOU ARE OFFLINE....HOW GREAT?

I NEED THE CHARGES FOR DEBIT ORDER BOUNCING BACK SETTLED BY YOU TODAY