dS
daphney S
1 reviews | Active since Feb 2013
03 Nov 2020, 09:25
Bad service
I have been trying to get hold of them as well for the past week, nothing is working (online, telephone numbers ) you hold for more than 30 minutes with no one taking your call, OTP code which seems not to work, password no working, never received even a single tax certificate for the past 5 years. i was my cash payout because my policy has matured, no-one seems to want to answer calls or assist online, online it's a useless machine which keeps on saying "I don't understand your question".
Helpful (0)
Replies (3)0
Replies (3)
STANLIB's replyOfficial
03 Nov 2020, 10:57 Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
STANLIB's reply03 Nov 2020, 10:57
Official
Good Day
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
Thank you for making us aware of your complaint. We’re working on your request and one of our consultants will make contact with you to assist you. Regards,
STANLIB Resolutions Team
dS
daphney S's updateReviewer Update
03 Nov 2020, 11:21when are they going to contact me? i can no longer wait for another day, I need my statements, tax certificates for the past 5 years and I want my cash payout cause my policy has reached it's maturity. I want the debit order you did yesterday to be reversed back into my bank account.
dS
daphney S's update03 Nov 2020, 11:21
Reviewer Update
when are they going to contact me? i can no longer wait for another day, I need my statements, tax certificates for the past 5 years and I want my cash payout cause my policy has reached it's maturity. I want the debit order you did yesterday to be reversed back into my bank account.
dS
daphney S's updateReviewer Update
10 Nov 2020, 18:02I have been waiting for Stanlib to provide me with information I've asked them to send to date they have not done so, I completed a form they sent and asked them to send me all x5 tax certificates and statement and make my pay out but they don't respond to my emails or phone calls. today i went to their offices, there's not even a single person working at their offices.
I want my money and tax certificates and part with Stanlib peacefully.
I want my money and tax certificates and part with Stanlib peacefully.
dS
daphney S's update10 Nov 2020, 18:02
Reviewer Update
I have been waiting for Stanlib to provide me with information I've asked them to send to date they have not done so, I completed a form they sent and asked them to send me all x5 tax certificates and statement and make my pay out but they don't respond to my emails or phone calls. today i went to their offices, there's not even a single person working at their offices.
I want my money and tax certificates and part with Stanlib peacefully.
I want my money and tax certificates and part with Stanlib peacefully.