1 reviews | Active since Dec 2010
BAD Service
<p>My client is doing a repurchase. Everything is in order but 2 weeks later still no money. I have been receiving promise after promise from the call centre plus there is no senior people to talk to. From today my business will go else where. Your service is a disgrace</p>
Good evening Jan,
I understand that we have not delivered on our word to release the investor's redemption payment this afternoon. Please allow me to check with the finance and operations teams and resolve the issues as quickly as possible tomorrow morning.
Please accept STANLIB's apology for placing you in an uncomfortable inter-mediating position with your customer.
Kind regards
Barbara Egan, on behalf of the STANLIB team
Good evening Jan,
I understand that we have not delivered on our word to release the investor's redemption payment this afternoon. Please allow me to check with the finance and operations teams and resolve the issues as quickly as possible tomorrow morning.
Please accept STANLIB's apology for placing you in an uncomfortable inter-mediating position with your customer.
Kind regards
Barbara Egan, on behalf of the STANLIB team