Bad Customer Service - Withdrawl Of Unit Trust
<p>Requested from withdrawal from my unit trust account, have been trying to phone the call centre but hold on for a long time. Unhappy client</p>
Hello Faaiza Jackson,
We do apologise for not being able to assist you through our Contact Centre. We realise that not getting through to a consultant is a cause for consternation. We are working on customer assistance solutions to reduce the high volumes of calls we have been receiving so that we do not put our investors into any predicament. Per our earlier correspondence your repurchase has been processed and we have explained the importance of updating any changes which may affect your FICA compliance.
The legislation sets the rule that no transaction can be actioned if FICA requirements are not met.
We do appreciate your bringing your problem to our attention and we hope we can continue assisting you to build your wealth.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.
Hello Faaiza Jackson,
We do apologise for not being able to assist you through our Contact Centre. We realise that not getting through to a consultant is a cause for consternation. We are working on customer assistance solutions to reduce the high volumes of calls we have been receiving so that we do not put our investors into any predicament. Per our earlier correspondence your repurchase has been processed and we have explained the importance of updating any changes which may affect your FICA compliance.
The legislation sets the rule that no transaction can be actioned if FICA requirements are not met.
We do appreciate your bringing your problem to our attention and we hope we can continue assisting you to build your wealth.
Kind regards,
Barbara Egan, on behalf of the STANLIB team.